Last updated: September 2024

Welcome to Luminous Connections (“we,” “us,” or “our”). By accessing or using our website, services, or products (collectively, the "Services"), you agree to comply with and be bound by the following Terms of Service. Please read them carefully as they outline the rights and responsibilities between both parties.

1. Acceptance of Terms

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Services. These Terms apply to all visitors, users, and anyone who accesses or utilizes our Services.

2. Eligibility

Our Services are intended for individuals who are at least 18 years of age. By accessing our Services, you confirm that you meet this age requirement. If you are using the Services on behalf of a business or other entity, you affirm that you have the authority to bind that entity to these Terms.

3. Services Overview

Luminous Connections offers a range of services, including but not limited to resilience coaching, group coaching, transformational workshops, courses, and digital products designed to guide individuals through personal transformation. Specific terms related to each service are provided at the point of sale or signup and may vary from service to service.

4. Payments and Subscriptions

For any paid Services, payments are due at the time of purchase or as otherwise specified in the payment plan. By completing a purchase, you agree to the pricing and payment terms outlined at checkout.

• Payment Methods: All payments are securely processed through third-party payment providers.
• Subscription Renewals: For subscription-based services, payments will automatically renew at the specified intervals unless canceled before the next billing cycle. If you cancel, your access will continue until the end of the current billing period.
• Non-Payment: If you fail to make a payment, your access to the relevant Services may be suspended or terminated until the outstanding balance is paid.

5. Refund Policy

We strive to ensure satisfaction with our Services, but due to the nature of our offerings, refunds may not be available. Each service will specify its own refund policy, and by purchasing, you agree to the refund terms as stated. In most cases, refunds are not provided, but feedback is encouraged to improve future services.

6. Rescheduling and Cancellations

For one-on-one coaching or event-based services, rescheduling may be permitted depending on the specific service terms. However, once a payment or deposit is made, it is non-refundable, unless otherwise specified. Cancellation policies will be communicated clearly for each service prior to purchase.

7. Intellectual Property

All content available through our website, coaching, courses, and any other Service is the intellectual property of Luminous Connections unless otherwise indicated. You agree not to reproduce, distribute, or share our content without explicit permission. This includes but is not limited to written content, videos, graphics, logos, and course materials.

8. User Conduct

When using our Services, you agree to the following:

• You will use the Services only for lawful purposes.
• You will not engage in any behavior that disrupts or harms others within our community, including but not limited to harassment, abusive language, or unethical behavior.
• You will provide accurate and truthful information when registering for Services or providing personal details.

9. Modification of Services

We reserve the right to modify, suspend, or discontinue any of our Services at any time with or without notice. While we strive to inform users of significant changes, it is your responsibility to review these Terms regularly for updates.

10. Disclaimers and Limitation of Liability

Our coaching, resources, and guidance are designed to provide support, inspiration, and actionable strategies for personal growth. However, Luminous Connections makes no guarantees regarding specific outcomes or results. Your success will depend on a variety of factors unique to your situation.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, or consequential damages arising from your use of the Services.

11. Termination

We reserve the right to terminate or suspend your access to our Services at our sole discretion if we believe you are violating these Terms or engaging in behavior that is detrimental to our community. In such cases, no refunds will be issued.

12. Privacy

Your privacy is important to us. Please review our Privacy Policy at Policies (luminous-connections.com) for details on how we collect, use, and protect your personal information.

13. Governing Law

These Terms of Service will be governed by and construed in accordance with the laws of Washington State, without regard to its conflict of law provisions. Any disputes arising from these Terms will be resolved exclusively in the courts located in Spokane, WA.

14. Changes to Terms

We may update these Terms of Service from time to time. When we do, we will revise the “Last Updated” date at the top of this page. You are encouraged to review these Terms periodically for any changes. Continued use of our Services following the posting of changes constitutes your acceptance of those changes.

15. Contact Information

If you have any questions or concerns about these Terms of Service or our offerings, please contact us at:

• Email: [email protected]
• Mailing Address: 100 Howard ST, STE R, Spokane, WA 99201